Why Choose Automation?

Manual processes slow you down and leave room for error. With the right AI systems in place, you gain:

Save Time

Automate approvals, data entry, and reporting.

Reduce Errors

Smarter, more consistent workflows.

Scale Operations

Systems that grow with your business.

Stay Compliant

Secure, audit-ready automation for regulated industries.

Services We Provide

At Ermis Solutions, we provide customizable AI and automation solutions built to fit the unique workflows of your business.

We don't sell off-the-shelf software — we design, develop, and deploy AI systems that integrate directly into the way you already operate.

Workflow Automation

Replace repetitive tasks with automated systems that save time and reduce cost.

Custom AI Solutions

Tailored AI models and tools designed around your unique business workflows.

AI-Powered Assistants

Private, role-specific assistants that support sales, HR, and operations teams.

Intelligent Data Processing

Capture, clean, and analyze data with AI to generate real-time insights.

Customer Support Automation

AI chat and ticketing systems that handle inquiries quickly and improve customer satisfaction.

Predictive Analytics

Use AI to forecast demand, identify trends, and support smarter decisions.

All services can be deployed in-house or in the cloud, enabling flexible architectures based on cost, compliance, data residency, and other business needs.

How We Work

Our process ensures every solution is tailored to your business:

Assess & Design

We map your workflows, challenges, and goals to find the highest‑impact opportunities.

Build & Integrate

We create AI‑driven systems that connect seamlessly with your tools and data.

Optimize & Scale

As your business grows, we refine and expand your automation for long‑term value.

Proven Impact, Real Results

We partner with small businesses to design and deliver AI and automation solutions that create measurable improvements. From retail to agriculture to financial services, our work demonstrates how tailored technology can unlock growth and efficiency.

E-commerce•Artisan Dekor

AI-Driven Inventory Analytics: Real-Time Stock Visibility & Automated Restocking

Challenge

Store managers relied on manual counts and delayed spreadsheets, creating stockouts, overstock, and slow replenishment decisions.

Solution

Deployed AI-powered inventory analytics with automated SKU tracking, sales trend detection, and real-time dashboards for buyers and store leads.

Impact

Inventory accuracy improved ~35%; overstock reduced ~18%; replenishment lead time cut from days to hours with automated restock alerts.

Agriculture•Holden Farms

Legacy Data Modernization: Power BI Dashboards & Power Automate Alerts

Challenge

Operational data was locked in a legacy database with outdated structures and unreliable views, preventing real-time analysis and alerting.

Solution

Refactored/cleaned legacy views, standardized schemas, and connected to Power BI for self-service dashboards; introduced Power Automate flows to push live KPI alerts into Microsoft Teams.

Impact

Self-service reporting unlocked for managers; manual reporting time reduced significantly; real-time visibility achieved via Teams alerts for faster, data-driven decisions.

E-commerce•Arran Studios

AI Email Drafting: On‑Brand Replies from Thread + Orders

Challenge

Agents spent excessive time composing repetitive replies and gathering context from long threads and order systems, delaying first responses.

Solution

Embedded an LLM assistant in the helpdesk to draft clean, on‑brand replies using the latest conversation, order history, and policy snippets; added quick‑edit macros and an approval step for agents.

Impact

First response cut from hours to minutes; 60–70% of replies sent from AI drafts with human review; average handle time reduced ~40% while maintaining CSAT.

E-commerce•Arran Studios

Status Automation: Google Sheets Tracker + Slack Updates

Challenge

Project/ticket statuses were updated manually in Google Sheets and Slack, creating stale views and poor visibility; lengthy threads made handoffs slow.

Solution

Automated conversation summaries and pushed structured updates into a Google Sheets project tracker; broadcasted status changes and SLA timers to Slack channels/DMs with clear owners and next steps.

Impact

Manual updates largely eliminated; Sheets stays real‑time; fewer missed SLAs and escalations; faster handoffs and clearer workload visibility for managers.

Testimonials

Real feedback from partners who trust us to elevate their automation and data operations.

“Dean has been great to work with. He's a true expert in Power Automate and building flows that save us time and effort. His skills with Dataverse and app development have really helped streamline our processes and make things easier for our team.”
Holden Farms
“The inventory analytics platform Dean delivered finally gave us real-time visibility. Automated restock alerts and clean dashboards mean our buyers spend less time in spreadsheets and we catch stockouts before they happen. It has transformed how we manage inventory.”
Artisan Dekor

About Us

Ermis Solutions logo

At Ermis Solutions, we help small businesses work smarter by designing and implementing tailored AI and automation solutions.

Proudly based in Chicago, we partner with clients nationwide across industries like retail, agriculture, and financial services. We focus on practical, secure systems that integrate with your existing tools and deliver measurable results.

Our Story

Ermis Solutions was founded to make advanced automation accessible to growing teams. We combine engineering rigor with an operator mindset to design, build, and iterate on solutions that reduce repetitive work, improve accuracy, and free your team to focus on growth. Today, we continue to deliver reliable, maintainable systems that create lasting value.

Our Core Principles

Integrity & Trust

We safeguard client data with the highest standards of confidentiality and security.

Innovation with Purpose

We apply AI and technology to solve real business problems, not just follow trends.

Client-Centered Growth

Every solution is designed to free time and resources so clients can focus on building their business.

Operational Excellence

We streamline operations to deliver measurable improvements and consistent results.

Long-Term Partnership

We build enduring relationships based on reliability, transparency, and mutual success.

Results That Matter

We focus on tangible outcomes that drive real ROI—not vanity metrics or vague promises.

Our Team

Konstantinos Sellas

Konstantinos Sellas

Founder & President

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